• company and business profile
• company health and safety policy and procedures
• other relevant policies/procedures
• terms and conditions of employment
• explanation of working environment

• roles, responsibilities and reporting
• allocation to supervisor/manager
• issue of uniform and equipment (if required)
• issue of company contact names and numbers

• explanation of customers business
• prime purpose of security operation at this site
• introduction to colleagues
• identify and/or introduce customer contacts

• shift pattern
• site layout
• refreshment and toilet arrangements
• dress code

• site safety procedures
• reporting arrangements
• sources of First Aid assistance
• location of First Aid equipment

• personal action in event of a fire
• evacuation procedures and assembly points
• personal protective equipment and its use
• locations of any specific risks

• familiarisation with assignment instructions
• making routine check-calls/signals to control room
• duress/emergency calls to control room
• location/use of equipment used on duty (torches; radios etc)
• location/use of log book, registers etc

• completion of incident reports
• familiarisation with geography of the assignment
• locations of security positions to be staffed
• location of emergency exit routes
• locations of fire alarm points

• familiarisation with assignment instructions
• making routine check-calls/signals to control room
• duress/emergency calls to control room
• location/use of equipment used on duty (torches; radios etc)
• location/use of log book, registers etc
• completion of incident reports
• familiarisation with geography of the assignment
• locations of security positions to be staffed

• location of emergency exit routes
• locations of fire alarm points
• locations and use of fire fighting equipment
• explanation of any electronic security systems
• familiarisation with patrol routes
• actions in the event of emergency (intruder; fire; flood; leak;terrorism; accident; vandalism; mechanical/electrical failure)

Feedback from security officer

• feedback on personal skills and behaviour
• feedback received from customer/colleagues (if any)
• any additional training and support agreed with trainee

Skills development

• reinforcement of generic security knowledge and skills
• further develop assignment-specific knowledge and skills
• develop customer service skills
• extend range of knowledge (assign to new on-site locations)
• observation of different shifts/sites (if relevant)